mission at STA: make order out of IT Chaos, and we guarantee it! This allows our clients to ensure IT infrastructure is directly aligned with Business Outcomes and invest only where IT projects benefit the business strategy.

The Only Written Warranty

It’s simple. Our solutions will work or we refund your money. None of our competitor’s back their solutions recommendations up in writing like STA does. Our viewpoint on this issue is that every person in this industry leaps at the opportunity to take credit for the sale to a customer, but more of our fellow professionals need to take responsibility for the work they deliver.

It’s the right thing to do.

Commitment

We are the only company in the world to offer our Solution Warranty – our solutions will work as proposed, or we will refund your money! In one way or another, every company has seen a technology solution fall short of the expectations their solutions provider set in place. As a technology solutions provider ourselves, it is our obligation to address this issue directly. We understand that every company’s technological infrastructure is a substantial investment, and no company should ever view this money as a wasted expenditure. It’s more than a warranty. It’s an insurance policy.

Discipline

Making order from chaos requires focus and discipline. Our proprietary MAPits methodology applies a rigorous approach to the entire IT Lifecycle, allowing our clients the comfort of a Guaranteed Technology Solution to their business challenge.

An Overview of Our Proprietary STA MAPits

Together, our technology and financial specialists apply our MAPits methodology to design every solution. It provides a broad range of effective criteria that address the technology as well as the financials. It was developed and refined over the course of several years because planning and definition are critical to maximizing value for our clients. MAPits delivers peace of mind when we put our guarantee in writing.

STA MAPits provides a disciplined, quantifiable frame of reference for all deliverables. It’s five key components are: 

• M Measure
• A Assess
• P Plan
• I Integrate
• T Test
• S Support

No STA endeavor is undertaken without STA MAPits to ensure the highest quality delivery possible. Without it, we would never have created the STA Solution Warranty. The STA Solution Warranty sets us apart. Our goal is to widen these service and delivery gaps even further. When you put your reputation on the line with a written warranty that none of your competitors will offer, this is simply how you have to operate as a business.

Our Solution Warranty is our way of justifying a customer’s expenditure. It is proof that we go beyond just sourcing hardware for our clients. We map their technology to their business. Which, when you think about it, should be the objective of every technology initiative.

CHALLENGE YOUR PROVIDER TO GUARANTEE IT IN WRITING

If you are looking at working with an STA competitor, we urge you to go back to them and ask if they are willing to back up their work in writing. If they can’t or won’t, this is a key indicator that they may not be as focused on providing the technology that maximizes the investment in the best interests of the business. Technology is only going to gain more potential for driving businesses forward.