THE ONLY WRITTEN WARRANTY
It’s simple. Our solutions will work or we refund your money.
None of our competitor’s back their solutions recommendations up in writing like STA does. Our viewpoint on this issue is that every person in this industry leaps at the opportunity to take credit for the sale to a customer, but more of our fellow professionals need to take responsibility for the work they deliver.

It’s the right thing to do.

SITUATION
In one way or another, every company has seen a technology solution fall short of the expectations their solutions provider set in place. As a technology solutions provider ourselves, it is our obligation to address this issue directly. We understand that every company’s technological infrastructure is a substantial investment, and no company should ever view this money as a wasted expenditure.

Our solutions warranty—everything will work as specified or we refund your money—is nothing new to STA. This practice has been in place for years, we just recently turned it into an official policy.

SOLUTION
It’s more than a warranty. It’s an insurance policy.
Once we put this official warranty down on paper with each client, it’s like we’re creating an insurance policy that protects all parties involved. The Business and Financial sections of a customer’s company also appreciate it because it helps paint a clearer picture of their technology.

Some key factors that allow us to feel confident putting this warranty in place are our proven analytics systems. Also, we employ individuals with Financial Analysis backgrounds who evaluate each technology solution plan from the business perspective.

An Overview of Our Proprietary STA Mapits
Together, our technology and financial specialists apply our Mapits methodology to design every solution. It provides a broad range of effective criteria that address the technology as well as the financials. It was developed and refined over the course of several years because planning and definition are critical to maximizing value for our clients. Map-its delivers peace of mind when we put our guarantee in writing.

STA MAPits provides a disciplined, quantifiable frame of reference for all deliverables. It’s five key components are:

M Measure A Assess P Plan I Integrate T Test S Support

No STA endeavor is undertaken without STA Mapits to ensure the highest quality delivery possible. Without it, we would never have created the STA Solution Warranty.

The STA Solution Warranty sets us apart. Our goal is to widen these service and delivery gaps even further. When you put your reputation on the line with a written warranty that none of your competitors will offer, this is simply how you have to operate as a business.

Our Solutions Warranty is our way of justifying a customer’s expenditure. It is proof that we go beyond just sourcing hardware for our clients. We map their technology to their business. Which, when you think about it, should be the objective of every technology initiative.

If you are looking at working with an STA competitor, we urge you to go back to them and ask if they are willing to back up their work in writing. If they can’t or won’t, this is a key indicator that they may not be as focused on providing the technology that maximizes the investment in the best interests of the business.

Technology is only going to gain more potential for driving businesses forward.

STA is here to help you take the lead.

Are you currently evaluating a technology investment? If you would like to understand how STA can Guarantee that your IT investment operates as promised AND provides a quantifiable return, click here to schedule an IT Infrastructure Assessment.