Technology solutions provider will refund money for implementation errors
CENTENNIAL, CO., May 5, 2010 – Tustin, CA-based STA, Systems Technology
Associates, entering its 16th year in business, is the only company in their industry that backs up all of their technology recommendations with a written guarantee.
“STA’s goal is to design a business-based solution instead of a technology-focused one,” said Simon Palmer, President of STA. “Our warranty is like an insurance policy to deliver peace of mind. Everything will work as specified or we will refund your money.”
As a practice, STA has offered this for years. Recently, with the amount of companies encountering infrastructure issues that were the result of poor planning and haphazard solution recommendations, STA decided to make this practice official with a written agreement.
“Every solutions provider is more than willing to take the PO from the customer,” Palmer said, “but only STA is there to accept responsibility for errors. We take full ownership. Our warranty protects both the customer and ourselves.”
STA proactively offers the warranty to cover those few instances when it might be necessary. A recent example involved an error on their part in sizing storage recommendations for a customer. This customer was pleased and appreciated STA’s quick acknowledgement. They understood that from time to time in large technology projects, these things can happen.
“We wrote them a check because we wanted to make this right.” Palmer said. “And when a potential customer is comparing the value of our solution to the competition, we encourage them to ask our competition about a written warranty – and the competition never provides one; an unfortunate symptom of the sate of the technology business. If our customer sees no value in the warranty idea, then their needs and our services aren’t a good match.”
To learn how STA’s written Warranty can help ensure that your technology investment is guaranteed – from both an operational standpoint and a financial return – visit www.staweb.com/solution-warranty.html.
Founded in 1995, STA leverages innovative technology to provide certified solutions connecting client business requirements to the appropriate technology. STA’s core IT practice areas are Strategic Architecture, Virtualization, Cloud Services and Core Infrastructure. For further information, contact STA at www.staweb.com or 888-477-8246.
Contact: Susan Lautenbach Phone: (720) 208-0254Email: firstname.lastname@example.org
None of our competitor’s back their solutions recommendations up in writing like STA does. Our viewpoint on this issue is that every person in this industry leaps at the opportunity to take credit for the sale to a customer, but more of our fellow professionals need to take responsibility for the work they deliver.
We decided to use STA for their capabilities to handle both scrap and resale of our old technology. During that time I have used STA extensively and in varied requirement situations (Medical data has very strict requirements how it can be handled through HIPPA federal compliance laws) and STA has met our needs with flying colors. The service has always been impeccable and their willingness to provide whatever is needed has been a saving grace several times.
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